Privacy Policy

Information we receive

The information involved depends on how you use our website:

• Contact and account details, such as your name, email address, phone number and the messages you send us.
• Booking and purchase details, such as the services or products you select, appointment times, delivery and billing information, and payment status.
• Payment information you provide during checkout is processed through the payment services presented there. Please do not send card details through our general contact form or email.
• Technical information used to deliver and protect the website, such as your IP address, browser and device information, request times, and security or error logs.

How we use information

We use this information to respond to enquiries, manage accounts and appointments, process orders and payments, deliver products, send service updates, maintain business records, and operate and protect the website. If you subscribe to our newsletter, we also use your email address to send wellness news and offers.

Cookies and optional analytics

Cookies and similar browser storage support functions such as sign-in, your cart, security and remembering your preferences. Blocking all cookies in your browser may affect these functions.

When Google Analytics is enabled and you allow analytics through our visitor preference controls, it helps us understand how the website is used. Information may include pages and products viewed, interactions, referring websites, browser and device details, and cookie identifiers. This information is sent to Google for analytics reporting.

You can decline optional analytics. When the visitor preference control is available, you can reopen it to change or withdraw your choice. These preferences apply to that browser; you may need to choose again on another device or after clearing browser storage. Declining analytics does not prevent you from contacting us, booking or shopping.

Service providers and other disclosures

We use Faster to operate this website and its booking, account and commerce features. Providers that support hosting, payments, email, order delivery, security and analytics may receive information needed for those services. We may also disclose information when you ask us to, to meet applicable legal obligations, or to address fraud, security incidents or disputes.

Google services and external websites

Pages may load Google services such as Maps, YouTube, fonts and reCAPTCHA. When these services load, your browser communicates with Google and may share technical information, including your IP address and the page being viewed. These services have their own privacy practices. The optional analytics preference does not by itself switch off embedded maps, videos or security tools. External websites linked from this site also have their own policies.

• How Google uses information from sites and apps
• Google Privacy Policy
• Google Analytics opt-out browser add-on

Keeping and protecting information

We keep information for the purposes described here, including providing services, maintaining transaction records, resolving enquiries or disputes, and meeting applicable obligations. The period depends on the information and its purpose. Our website uses HTTPS. Please contact us directly to discuss an appropriate way to share sensitive information instead of including private health details in a general website message.

Your choices and requests

You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send messages needed to manage an appointment, order or account.

Contact us to ask about your information or request access, correction or deletion. Depending on the law that applies to you, you may have additional rights. We may need to verify your identity and retain information needed for legal, transaction or security purposes.

We may update this notice as our website or practices change. The date above identifies the latest version.